Thursday, April 12, 2007

A bit moaning over CRM

Had some hand-on experience of CRM today. Customer Relation's Management. Using the new installed software Maximizer, I was suppose to call up all our customers and ask them if we have to right email and adress etc. And it is not funny. There is more than a 1000, and I only got to 130 today. I have this set thing to say, and it is so monotonic. Yet, so necessary. Because, a lot of the data was from years ago, and it really does need to be updated.

I'm now in a very tired and bad mood, that only staring at a computer screen and talking over phone in a repetitive manner can do to me. I really admire people who work in call centres now. It really is a tough job. You never know what kind of person is on the other side of line. Sometimes they are super friendly, sometimes they are nasty (thank god, no one was nasty to me).

I feel the job is drawing towards an end, only have one more week to go. I feel like I've gotten the most of out of them, I won't learn more staying longer.. And I will probably never take a unpaid internship job again. It's voluntary slavery, and next time I volunteer it will at least have to be something more charitable. However, job has been very good learning process especially with communications and stress level and being able to accomplish the most random tasks.

Now, I feel so drained. Jen and her friend Miho is cooking dinner, aah. I'm going to lie in bed and relax. It's eight and the warm breeze comes in through the window, can't believe how warm it is. I even hear crickets outside. Last night I went back to the japanese restaurant to have dinner with Maiko (a friend from Warwick that is now working in London) and that was lovely. Tomorrow, is going to be another super perk of the job. THE KOOKS will be having a secret gig at proud!! All exclusive and vip, so it'll probably be a small crowd and we'll get to chat to them. Not that I'm super into them, but it's still quite exciting! At least it's better than calling randomers from a cellar office on a nice sunny day.

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1 Comments:

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9:13 PM  

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